General terms and conditions

General terms and conditions of business

Scope

The following general terms and conditions apply to all contracts concluded for the delivery of goods from our online shop. You, as a consumer or business owner, conclude these contracts with us, T.ESS GmbH, Englschalkinger Str. 198, 81927 Munich, Telephone: +49 (0) 89 / 673597960, Email: info@tessmunich.com.

A consumer is any natural person who enters into a legal transaction for reasons that cannot be primarily attributed to their commercial or independent professional activity. An entrepreneur is any natural or legal person, or partnership with legal capacity, who, when entering into a legal transaction, acts in their commercial or independent professional activity.

Our General Terms and Conditions apply exclusively. Deviating, conflicting, or supplementary terms and conditions will only become part of the contract if we expressly agree to their validity. This requirement of consent applies in all cases.

Conclusion of contract

The presentation of our products in the online shop constitutes a binding contractual offer. You can accept this offer by placing the desired items in your shopping cart, completing the order process, and clicking the corresponding button to complete the order process. Alternatively, you can also accept the offer by phone, email, or mail.

Contract text

We save the contract text after the contract has been concluded. The order details and our General Terms and Conditions will be sent to you via email. If you create a customer account, you can view your order details in your customer account after the contract has been concluded. You can view the current version of our General Terms and Conditions at any time on our website.

Contract language

The languages ​​available for concluding the contract are German and English.

Input error

You can review your entries before submitting your order and correct them if necessary. You can cancel the order process at any time by closing your browser.

Right of withdrawal

If you are a consumer, you have a right of withdrawal. Details can be found at https://tessunderwear.com/widerruf.

Prices

The prices quoted are final prices and include statutory VAT. Any additional shipping costs will be listed separately. For deliveries to countries outside the EU, additional costs (customs duties, fees, etc.) may apply, which you will be responsible for.

payment

Information about the available payment methods can be found at Shipping & costs.

Apple Pay

If you have chosen Apple Pay as your payment method, you are issuing a payment instruction as soon as you click the button that completes the order process. Depending on your country of residence, payment will be processed by Apple Distribution International Ltd., Ireland, or another company (available at https://www.apple.com/de/legal/internet-services/itunes/de/terms.html). For further information, please visit our shop and visit https://www.apple.com/de/apple-pay/.

Cash on pickup

If you have chosen cash on collection as your payment method, you will pay the purchase price in cash when you collect the goods.

Giropay

If you have chosen Giropay as your payment method, you issue a payment instruction as soon as you click the button that completes the order process. Payment is processed by paydirekt GmbH, Germany. Further information can be found in our shop and at https://www.giropay.de/.

Google Pay

If you have chosen Google Pay as your payment method, you issue a payment instruction as soon as you click the button that completes the order process. In the European Economic Area (EEA) and Switzerland, Google services are offered by Google Ireland Limited, Ireland. Google Ireland Limited is a subsidiary of Google LLC, United States of America. Further information can be found in our shop and at https://pay.google.com/intl/de_de/about/. The terms of use apply, which you can find at https://support.google.com/pay/answer/7020860?hl=de can view.

Klarna (invoice)

If you have chosen Klarna Invoice as your payment method, the payment will be processed via Klarna Bank AB (publ), Sweden. Further information can be found in our shop and at https://www.klarna.com/de/kundenservice/wie-funktioniert-der-kauf-auf-rechnung-mit-klarna/. The general terms and conditions apply, which you can find at https://www.klarna.com/de/agb/ We assign our payment claim to Klarna Bank AB (publ), so that payments with debt-discharging effect can only be made to this bank. Before the contract is concluded, Klarna Bank AB (publ) will conduct a credit check to determine whether this payment method is available to you. Further information on the terms and conditions can be found during the ordering process and at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/invoice.

Klarna (Pay immediately by credit card)

If you have chosen Klarna Sofort Pay by credit card as your payment method, you issue a payment instruction as soon as you click the button that completes the order process. Your credit card will be charged at this time. Payment is processed by Klarna Bank AB (publ), Sweden. Further information can be found in our shop and at https://www.klarna.com/de/kundenservice/wie-funktioniert-sofort-bezahlen-mit-klarna/. The general terms and conditions apply, which you can find at https://www.klarna.com/de/agb/ can view.

Klarna (Pay immediately by direct debit)

If you have chosen Klarna Sofort Pay by Direct Debit as your payment method, the payment will be processed via Klarna Bank AB (publ), Sweden. Further information can be found in our shop and at https://www.klarna.com/de/kundenservice/wie-funktioniert-sofort-bezahlen-mit-klarna/. The general terms and conditions apply, which you can find at https://www.klarna.com/de/agb/ can be viewed. Payment is due as soon as you have issued a SEPA direct debit mandate and the SEPA direct debit advance notice period has expired. The payment will be collected as soon as the SEPA direct debit advance notice period has expired. Before the contract is concluded, Klarna Bank AB (publ) will conduct a credit check to determine whether this payment method is available to you.

Klarna (Pay immediately via instant bank transfer)

If you have chosen Klarna Sofort payment via Sofortüberweisung as your payment method, you issue a payment instruction as soon as you click the button that completes the order process. Payment is processed by Klarna Bank AB (publ), Sweden. Further information can be found in our shop and at https://www.klarna.com/de/kundenservice/wie-funktioniert-sofort-bezahlen-mit-klarna/. The general terms and conditions apply, which you can find at https://www.klarna.com/de/agb/ can view.

PayPal

If you have chosen PayPal as your payment method, you issue a payment instruction as soon as you click the button that completes the order process. Payment is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg. Further information can be found in our shop and at https://www.paypal.com/de/home/. The terms of use apply, which you can find at https://www.paypal.com/de/webapps/mpp/ua/legalhub-full?locale.x=de_DE can view.

PayPal (payment after 30 days)

If you have chosen PayPal Payment after 30 days as your payment method, you issue a payment instruction as soon as you click the button that completes the order process. Payment is processed via PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg. Further information can be found in our shop and at https://www.paypal.com/de/webapps/mpp/30tage. The terms of use apply, which you can find at https://www.paypal.com/de/webapps/mpp/ua/pppa30d-tnc Before concluding a contract, PayPal (Europe) S.à r.l. et Cie, S.C.A. will conduct a credit check to determine whether this payment method is available to you.

PayPal (purchase on account)

If you have chosen PayPal invoice purchase as your payment method, you issue a payment instruction as soon as you click the button that completes the order process. Payment is processed via PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg. Further information can be found in our shop and at https://www.paypalobjects.com/marketing/web/de/PayPal_Rechnungskauf_Informationen.pdf. The terms of use apply, which you can find at https://www.paypal.com/de/webapps/mpp/ua/legalhub-full?locale.x=de_DE and https://www.ratepay.com/legal-payment-terms/#ratepay-kauf-auf-rechnung We assign our payment claim to PayPal (Europe) S.à r.l. et Cie, S.C.A. PayPal (Europe) S.à r.l. et Cie, S.C.A. assigns the payment claim to Ratepay GmbH, so that payments with debt-discharging effect can only be made to this company. Before the contract is concluded, Ratepay GmbH conducts a credit check to decide whether this payment method is available to you.

PayPal (credit card)

If you have chosen PayPal credit card as your payment method, you are issuing a payment instruction as soon as you click the button that completes the order process. Your credit card will be charged at this time. Payment is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg. Further information can be found in our shop and at https://www.paypal.com/de/home/. The terms of use apply, which you can find at https://www.paypal.com/de/webapps/mpp/ua/legalhub-full?locale.x=de_DE can view.

PayPal (direct debit)

If you have chosen PayPal direct debit as your payment method, you issue a payment instruction as soon as you click the button that completes the order process. Payment is processed via PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg. Further information can be found in our shop and at https://www.paypal.com/de/home/. The terms of use apply, which you can find at https://www.paypal.com/de/webapps/mpp/ua/legalhub-full?locale.x=de_DE The payment is due as soon as you have issued a SEPA direct debit mandate and the SEPA direct debit advance notice period has expired. The payment will be collected as soon as the SEPA direct debit advance notice period has expired.

Prepayment by bank transfer

If you have chosen advance payment via bank transfer as your payment method, payment is due immediately after conclusion of the contract. We will provide you with our bank details for this purpose. The goods will be delivered after receipt of payment.

Credit check

If we make advance payments (for example, when purchasing on account), we reserve the right to conduct a credit check and thereby assess the risk of default. We use the results of the credit check regarding the risk of default to make a decision regarding the establishment, implementation, or termination of a contractual relationship with you.

Delivery

We will deliver the ordered goods to the delivery address you specified during the ordering process.

If you would like to pick up the goods from us, you can select this option during the ordering process. In this case, no shipping or transport costs will be charged. We will notify you by email as soon as the goods are ready for collection and coordinate the time of collection with you. Collection must take place at our headquarters.

Retention of title

If we make advance payments (for example, when purchasing on account), the goods remain our property until the purchase price has been paid in full.

Warranty

The statutory liability for defects applies.

Transport damage

If goods are delivered with obvious transport damage, please report such defects to the shipping or transport service provider as soon as possible and contact us immediately. Failure to file a complaint or contact us will not affect your statutory or contractual warranty claims and their enforcement. However, you will help us assert our own claims against the shipping or transport service provider or transport insurance.

Dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Choice of law

The law of the Federal Republic of Germany applies, excluding the conflict of law provisions of international private law and the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, the mandatory provisions of the law of the country of your habitual residence remain unaffected.

Place of jurisdiction

The place of jurisdiction for disputes arising from or in connection with the contract between you and us is our registered office, provided that you are a merchant, a legal entity under public law or a special fund under public law.